Last updated: January 5, 2026
1.1. These Terms of Service define the rules for using the BlueSky eSIM website available at www.blueskyesim.com (hereinafter: "Service").
1.2. Using the Service means acceptance of these Terms of Service.
eSIM - embedded SIM card that allows activation of a phone plan without a physical SIM card.
User - natural person, legal person, or organizational unit using the Service.
Account - User's individual account in the Service, allowing management of purchased products.
Data package - a specified amount of mobile data to be used within a specific time and geographic region.
3.1. Using the Service requires a device supporting eSIM technology.
3.2. The User agrees to:
3.3. The Operator reserves the right to refuse services in case of violation of the Terms.
4.1. Purchase of an eSIM package is made through the Service after payment.
4.2. After completing payment, the User receives:
4.3. The data package is activated:
4.4. The User is responsible for checking device compatibility before purchase.
5.1. All prices in the Service are gross prices and include VAT.
5.2. The Operator accepts the following payment methods:
5.3. Payment is processed by a certified payment operator.
6.1. Due to the nature of the digital product, refunds are only possible in case of:
6.2. Complaints should be submitted to: support@blueskyesim.com within 14 days of purchase.
6.3. The Operator processes complaints within 14 business days.
6.4. If the complaint is accepted, the User receives a refund or package replacement.
7.1. The Operator is not liable for:
7.2. The Operator guarantees availability of the purchased data package according to its specifications.
8.1. The data controller is the Operator.
8.2. Personal data is processed in accordance with the Privacy Policy available on the Service.
8.3. The User has the right to access, correct, and delete their personal data.
9.1. All content on the Service is the property of the Operator and is protected by copyright.
9.2. Copying, distributing, or modifying content without the Operator's consent is prohibited.
10.1. The Operator reserves the right to amend the Terms. Changes take effect upon publication on the Service.
10.2. In matters not regulated by these Terms, Polish law shall apply.
10.3. Disputes arising from use of the Service shall be resolved by the court having jurisdiction over the Operator's registered office.
10.4. These Terms come into force on January 1, 2026.
For questions regarding the Terms, please contact us:
Email: hello@blueskyesim.com
Phone: +66 81 642 1401
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong