1. General Provisions

1.1. These Terms of Service define the rules for using the BlueSky eSIM website available at www.blueskyesim.com (hereinafter: "Service").

1.2. Using the Service means acceptance of these Terms of Service.

2. Definitions

eSIM - embedded SIM card that allows activation of a phone plan without a physical SIM card.

User - natural person, legal person, or organizational unit using the Service.

Account - User's individual account in the Service, allowing management of purchased products.

Data package - a specified amount of mobile data to be used within a specific time and geographic region.

3. Terms of Use

3.1. Using the Service requires a device supporting eSIM technology.

3.2. The User agrees to:

• Provide accurate information during registration
• Not share login credentials with third parties
• Use the services in accordance with applicable law
• Not use the Service for purposes inconsistent with its intended use

3.3. The Operator reserves the right to refuse services in case of violation of the Terms.

4. Purchase and eSIM Activation

4.1. Purchase of an eSIM package is made through the Service after payment.

4.2. After completing payment, the User receives:

• QR code for eSIM installation
• Activation code (LPA)
• Installation instructions

4.3. The data package is activated:

• After first data usage in the destination country, or
• After eSIM profile installation (depending on the package)

4.4. The User is responsible for checking device compatibility before purchase.

5. Prices and Payments

5.1. All prices in the Service are gross prices and include VAT.

5.2. The Operator accepts the following payment methods:

• Credit cards (Visa, Mastercard)
• PayPal
• Apple Pay
• Google Pay

5.3. Payment is processed by a certified payment operator.

6. Returns and Complaints

6.1. Due to the nature of the digital product, refunds are only possible in case of:

• Unused data package (profile not installed)
• Technical error preventing use of the service

6.2. Complaints should be submitted to: support@blueskyesim.com within 14 days of purchase.

6.3. The Operator processes complaints within 14 business days.

6.4. If the complaint is accepted, the User receives a refund or package replacement.

7. Liability

7.1. The Operator is not liable for:

• Interruptions in mobile network operator services
• Lack of coverage in specific locations
• User device incompatibility
• Incorrect eSIM profile installation by the User

7.2. The Operator guarantees availability of the purchased data package according to its specifications.

8. Personal Data Protection

8.1. The data controller is the Operator.

8.2. Personal data is processed in accordance with the Privacy Policy available on the Service.

8.3. The User has the right to access, correct, and delete their personal data.

9. Intellectual Property

9.1. All content on the Service is the property of the Operator and is protected by copyright.

9.2. Copying, distributing, or modifying content without the Operator's consent is prohibited.

10. Final Provisions

10.1. The Operator reserves the right to amend the Terms. Changes take effect upon publication on the Service.

10.2. In matters not regulated by these Terms, Polish law shall apply.

10.3. Disputes arising from use of the Service shall be resolved by the court having jurisdiction over the Operator's registered office.

10.4. These Terms come into force on January 1, 2026.